Terms and Conditions:

By placing your items in a Pressbox or at a Pressbox location, you agree to the following terms and conditions:

 

Minimum Order Sizes:

  • Dry cleaning order minimum is $10 for DMV and Philadelphia

  • Wash & Fold order minimum is 15 pounds for all cities

Non-payment:

Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and will be donated.

Damaged Property:

Pressbox follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in the fabric that are not readily apparent before processing.

We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. To be considered for reimbursement or a refund, any damaged items must be reported and returned to Pressbox for inspection within seven business days of delivery. If a damaged item is reported after seven business days, Pressbox will not be liable for the damaged item.

When leaving items in boxes, please ensure that your box has been correctly closed and locked. Pressbox is not responsible for any loss or damage resulting from a failure to secure the box successfully. Pressbox is not responsible for any orders that are left outside of the boxes.

Pressbox's liability with respect to any damaged items may be reimbursed as follows:

Dry Cleaning:  the value of the item or up to twenty times the cost of cleaning the item (if purchased within the past year), whichever is less will be reimbursed.

Wash and Fold: the value of the item up to $50, but no more than $250 per order will be reimbursed.

If proof of purchase or comparable link to an item cannot be provided upon request, the customer will only be considered for a Pressbox credit, up to $125.  Reimbursements may be provided in credits, refunds, or cash payouts (check) and will be determined by Pressbox. For our shoe care services, Pressbox’s maximum liability will be $50. For all other services, including dry cleaning and laundry, Pressbox's maximum liability will be $250 per item.

Lost Items:

To be considered for reimbursement or refund, any lost items must be reported to Pressbox within seven business days of your order being delivered. If a lost item is reported after seven business days, Pressbox will take the necessary steps to locate your item but will not be liable for the lost item.

Pressbox makes its best reasonable effort to track every item that is processed and will review all lost item claims on a case by case basis. Any items determined to have been lost by Pressbox will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed twenty times the cost of cleaning the item, whichever is less will be reimbursed.

When leaving items in boxes, please ensure that your box has been correctly closed and locked. Pressbox is not responsible for any loss or damage resulting from a failure to secure the box successfully. Pressbox is not responsible for any orders that are left outside of the boxes.

For our shoe care services, Pressbox’s maximum liability will be $50. For all other services, including dry cleaning and laundry, Pressbox's maximum liability will be $250.

Shipping:

Pressbox is not responsible for any orders that are left behind. If an order needs to be shipped elsewhere, there is a $25 fee, in addition to shipping costs. These charges will be applied to the customer’s account before the order is shipped.  Pressbox will provide an estimated shipping cost to customer before shipping the item(s), and shipping will not proceed until payment has been accepted.

Loose Items:

Pressbox will attempt to account for loose items, however they are not responsible for loose items left in orders such as:  Belts, jewelry, collar stays, watches, cash, credit cards, detachable buttons, cuff links, broaches, stings, laces, hoods, any loos items on garments, etc.

Customers must remove any loose items and empty pockets prior to leaving items with Pressbox.  Pressbox will not be held responsible if these items are not returned. If a belt is lost, damaged or not returned with an order, Pressbox will only be responsible for the value of the belt, not the value of the garment that the belt belongs to. Pressbox will also not be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.).

Barcodes:

Pressbox will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately, we cannot accommodate requests not to affix barcodes to your clothing.

Turnaround Time:

Service days and turnaround time vary by location. Pressbox will make its best reasonable effort to return clothes within 72 hours of drop off, however, we do not guarantee turnaround times. If a customer requests next day service, Pressbox cannot guarantee an exact delivery time, but will put forth their best effort to return the order by 10pm the following day. All items that are not picked up within 30 days will be donated.

Promotional Codes:

Customers are permitted to use one promotional code per order, and may not combine a promotional code with any other Pressbox offers.

Bed Bugs and Biohazards:

Pressbox holds the right to return any order that contains bedbugs or a biohazard for the safety of our employees. Any order that is infested with bedbugs, contains feces, blood, bodily fluids, or anything else that is harmful to our employees will be sent back unprocessed and the customer will be charged a $25 biohazard fee.